Request returns for clothing and apparel within 14 days of delivery, and for other eligible items within 30 days of delivery. Separate drop-ship and international return procedures apply.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To request a return, submit your request through our returns portal. Wait for approval, an RMA number, and return instructions before shipping anything back. Clearly mark the RMA number on the return package. Items sent back without an RMA number will not be accepted.
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Standard Returns: For standard domestic change-of-mind returns, customers purchase their own return label after receiving authorization.
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Damaged/Incorrect Items: For incorrect or defective items, submit a return request through our returns portal. Please wait for approval, an RMA number, and return instructions before shipping anything back. Once approved, we’ll provide a prepaid return label at our expense. Separate drop-ship and international procedures apply.
Refund ($) Timeline:
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Notify us immeditately at service@nfrdesigns.com with pictures of the issue.
Personalization
Personalized items are Final Sale unless there is a manufacturing error.
Again, We guarantee our personalized products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, personalized items cannot be accepted for return unless there is a manufacturing error or product defect. Return or exchange requests for eligible personalized items must be submitted within 30 days of delivery.
We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!), please review your personalization and order details before submitting your order. Check spelling, dates and names carefully. You are welcome to email us at service@nfrdesigns.com if you have questions about personalization, before placing your order. We are not able to accept cancellations or changes to orders once they are placed, as they are immediately sent into production.
Understandably, we accept refunds for orders delayed (either shipping cost or merchandise value) due to adverse weather conditions or any unforeseen circumstance that may affect NFR Designs or any of our carriers (USPS, UPS, FEDEX, etc). However, customer is responsible for shipping the return. Thank you for understanding.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Submit your return request through our returns portal and wait for approval, an RMA number, and return instructions before shipping anything back.
