ORDER TIMELINE
All apparel products ship within 3-5 days as long as colors/sizes are in stock. We will do our best to keep any delays less than 7 days and will reach out to you if the delays last any longer.
All Embroidery products ship within 6-9 days as long as colors/sizes are in stock. We will do our best to keep any delays less than 12 days and will reach out to you if the delays last any longer.
All metal design products ship within 3-5 weeks depending on the size of the item ordered. We will do our best to keep any delays less than 7 weeks and will reach out to you if the delays last any longer.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.
HANDMADE DISCLAIMER
The product(s) that are handmade might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.
SHIPPING
Our company ships through the following carriers
USPS, FEDEX, UPS
We currently do not ship outside the US at this time.
Cost calculations
We do our best to apply fair shipping costs to each order.
* Shipping costs are calculated automatically during checkout.
Timeline
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 3-5 days to process for apparel and 3-5 weeks for any Metal Art to be handmade.
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Personalized and/or customized goods are exempt from being returned unless the product arrives defective.
To complete your return, we require
1) A receipt or proof of purchase.
2) If due to shipping damage we will need a picture of the product and packaging received (with a clear picture of the label with tracking information clearly visible).
3) If item is poor quality, we will require a picture of the issue/damage.
Please do not send your purchase back to the manufacturer until contacted with next step directions on how/where to send item.
There are certain situations where only partial refunds may be granted but not guaranteed:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@nfrdesigns.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@framerail.com and send your item to: 11919 I35N, Sanger, TX 76266
Shipping
To return your product, you should mail your product to: 11919 I35N, Sanger, TX 76266
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
